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First experience with tigerdirect, not so good.

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First experience with tigerdirect, not so good.

Post  ADOR on Fri Mar 08, 2013 7:25 am

Well since I placed my order for this.

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=7750562&CatId=5294

I have been waiting for it to come in. I leave the rig and head for home in two more days so it should be there for me to get started on when I got home. I got a delivery notice yesterday and never looked at it. This morning messaging mom I asked if it came in and she said no. So I went back to my email and check the delivery notice. They had shipped my package too NAPERVILLE, IL. I don't live in Napperville, IL. So I double checked my shipping info again. Yep, correct Louisiana address. So I message them this morning telling them what I had seen and asked about some kind of update as I see two parts of the package are showing returned. Well I didn't get a message back from them but my Paypal account was credited 219 from them. Only problem with that is the parts are no longer on sale and the full price I paid was 230. The didn't refund the shipping, going to send them another message to see what is going on. This may turn into a pick a motherboard for the Hexx thread if I can't get anything out of them.
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Re: First experience with tigerdirect, not so good.

Post  East on Fri Mar 08, 2013 9:36 am

That is really weird. I have spent a lot of money with them over the years. Only problem I ever had with them was over a laptop. They never disclosed at the time of sale that the laptop was a drop shipment from the manufacture and they were being built as orders were placed. a month later when there was still no laptop I called them up only to find out that there rep that took my order for it over the phone never disclosed that. I canceled the order with that rep but that didn't stop it from showing up on my doorstep 6 months later. At this point the thing was 7 months old and obsolete technology. I refused it and double checked they never billed me for it.
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Re: First experience with tigerdirect, not so good.

Post  killerwill on Fri Mar 08, 2013 9:37 am

I'm not a tigerdirect fan. My newegg fan. But I'd say call them and they should work with you once you tell them what happened.

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Re: First experience with tigerdirect, not so good.

Post  Seamaster on Fri Mar 08, 2013 11:50 am

It sucks when the onus is on the customer to make things right. That's poor customer service, but I agree that you should follow up, ADOR. Maybe the situation can still be rectified.
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Re: First experience with tigerdirect, not so good.

Post  Iago on Fri Mar 08, 2013 11:55 am

I bought a camera from them once and as I recall everything went more smoothly, but on the other hand nothing about the experience has ever made me go back to order anything else from them. Good luck!
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Re: First experience with tigerdirect, not so good.

Post  ADOR on Fri Mar 08, 2013 7:34 pm

I usually do most if not all of my pc shopping at newegg, though I would give tigerdirect a try. I sent another message but haven't heard back from them yet. Just have to see.
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Re: First experience with tigerdirect, not so good.

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